Shipping
It's the first time I'm buying overseas.
It's always exciting for our customers to order from another country, but we understand if you're feeling nervous. Don't worry though – you'll be able to track your order throughout the entire process. We provide shipping with tracking, so you'll always know where your package is. If you have any questions, please feel free to contact our friendly support team at any time here.
How long will it take for my order to ship?
We have an average production time between 4 and 6 business days after receiving your order. However, longer processing times may occur at short notice during a period of high demand. We always show the current processing time in the store.
The current processing time is always displayed in the store, so that you always know!
How long will my order take to get to me?
The shipping service you opt for and the carrier's own capabilities are factors that influence the delivery speed. You can check the expected delivery times on our shipping page available here.
Kindly note that although we will make every effort to facilitate a prompt delivery of your order, we cannot be held responsible for any delays caused by the shipping provider.
Where do you ship?
We ship worldwide!
Is the shipping discreet?
Yes! Every order is delivered in a discreet plain brown box that doesn't reveal any information about its contents from the outside.
All of our international parcels are marked as "Silicone Products" for customs clearance.
Payment
What payment types do you accept?
We accept all payment options available to you at checkout, such as PayPal, credit card or installment purchase.
About the Toys
What are your toys made of?
All our toys are made exclusively from platinum-cured silicone. This silicone is also used in the medical industry and is characterized by the fact that it is entirely body-safe and hypoallergenic. It is also non-porous and very easy to clean due to its characteristics.
How soft is your silicone?
You can choose between three firmnesses, Soft, Medium and Firm.
Soft: Shore hardness 00. An extremely soft silicone that can be easily compressed, bent, and stretched.
Medium: Shore hardness 05. It is slightly harder to compress than Soft Silicone and comparable to the texture of a warm gummy bear.
Firm: Shore hardness 10. It is difficult to compress or stretch this silicone. If you bend it, it quickly returns to its original shape.
Customers mostly prefer the Medium firmness as it is a good compromise between Soft and Firm.
I don't know what size to get!
To make sure you choose the right size for you, we have included a very detailed listing of all measurements in each offer. Should you still have questions, we are always available to help.
Can I have custom coloured toy?
Yes, you can select the options available on the product page in the configurator. If you like to get a special coloration or design, please contact us.
Can I return my toy if it's too big/too small?
Each toy is a hygiene product in a transparent hygiene package. If it is damaged or opened, we regret that we cannot accept returns or offer refunds. You can read more about it here.
Can I expect my toy to be perfect?
Since all our toys are handmade, there may be minor variations in color or specific weight by a few grams. However, we strive to always offer flawless products, which according to our high quality standards.
To ensure this, we re-inspect each product for its characteristics, firmness, surface finish and coloration after it is manufactured.
Are your toys safe?
We take great pride in using only quality platinum cured silicone that is completely body safe. You can rest assured that our toys are free from any harmful chemicals, toxins or plasticizer that could potentially harm your body.
Toy Care
How do I clean the Toy?
We recommend using a regular hand soap without any additives for cleaning. For disinfection, you can use an alcohol-based disinfectant or bleach. Please do not use sponges or harsh cleaning agents.
How should I store the Toy?
Store the product in a dark and dry place. Please note that our products should not come into contact with other products that are of inferior quality. Otherwise, material reactions may occur, leading to damage. The product should not be placed or stored on a rough surface. Our products should not come into contact with sharp objects as they may cause damage.
For Content Creators
Could you provide me some toys that I can use to create content?
Of course :)
We enjoy collaborating with independent individuals and can provide material if necessary. Please get in touch with us via: support@naughty-fox.com
or the contact form here.
My question is not listed here. Waht can I do?
Get in Touch with us!
Our support team is happy to answer any question you have, even unusual ones. Please feel free to message us. We look forward to hearing from you.